This comprehensive 5-day (40-hour) training course is designed to equip professionals with the knowledge, skills, and tools needed to plan, conduct, report, and follow up on audits of Quality Management Systems (QMS) in accordance with ISO 9001:2015 and ISO 19011:2018 auditing guidelines.

As quality becomes a defining factor for customer satisfaction, competitiveness, and compliance, organizations are placing increasing value on effective internal and external audits. This course empowers participants to evaluate QMS performance, drive continual improvement, and lead audits with confidence across various industries.

Through a blend of theory, real-world case studies, and hands-on exercises, participants will develop both technical auditing skills and leadership capabilities to meet Exemplar Global certification requirements.

Key Learning Outcomes:

• By the end of this training, participants will be able to:

  • Interpret the ISO 9001:2015 standard and its clauses in practical quality management contexts.

  • Apply process-based auditing techniques to evaluate the effectiveness of a Quality Management System (QMS).

  • Assess risks and opportunities using risk-based thinking during audits.

  • Plan, conduct, and report audits in accordance with ISO 19011:2018 guidelines.

  • Identify nonconformities and recommend corrective actions to support continuous improvement.

  • Lead audit teams and manage effective communication with auditees and stakeholders.

  • Meet the competency requirements for QMS Lead Auditor certification under Exemplar Global (AU, TL, QM modules).